Well I was hopping mad this afternoon, but then I thought I’d share this story with all of you. A couple of months ago Robin and I spent the best part of a thousand pounds on a pair of glasses each at our new London optician. We fully intended to continue using these opticians for all of our ‘proper’ glasses. However for my summer holiday (on a boat) I want to buy a cheap pair of prescription sunglasses and the obvious answer is not to worry too much about quality as there’s a strong possibility they could end up overboard, so I opted to buy some very cheap glasses over the internet. I already have my prescription but I don’t have the pupillary distance, (which when I attempted to measure it myself came out as several different measurements) so I rang my London opticians to ask them what it is. They admitted that they do have the information, however they refused to give it to me and said that they have a company policy of not
letting customers know what their pupillary distance is. It seems to me that this could well be flouting the Data Protection Act and even if it isn’t it’s an outrageous way to treat customers who are prepared to regularly spend a great deal of money with them. So at this moment Robin is working on a website along the lines of his NatWest website
. Of course if they contact me over the next twenty four hours with the information I’ve asked for then I won’t need to let any of you know which opticians they are.